Contact

Need help with a product or have a question about an order? The Pawoager customer support team is here to help.

Customer Support

We aim to respond as soon as possible. When contacting us about an existing order, please include your full name, order number, the email address used at checkout and a short description of how we can help.

Damaged, Faulty or Incorrect Items

If an item arrives damaged, faulty or incorrect, include clear photographs of the product, parcel and delivery label where helpful. Please keep the packaging until we have reviewed the issue.

Returns

Please contact us before returning a product. Once your request has been reviewed, we will provide the correct return instructions and return address. Products sent without prior instructions may not reach the correct returns location.

Please read our Returns & Refund Policy for eligibility, time limits, return costs and refund information.

Tracking an Order

Your shipping confirmation email contains the secure order-status or tracking link when tracking is available. Please check your inbox and spam folder before contacting us. If the delivery estimate has passed, email us with your order number and we will help investigate.