Want to know where your Pawoager order is? Use the secure tracking information connected to your Shopify order.
Option 1 — Use Your Shipping Email
After your order is dispatched and tracking is added, we send a shipping confirmation email.
- Open the shipping confirmation email from Pawoager.
- Select the “View your order” or tracking button.
- The secure order-status page will display the latest information available from the carrier.
Check your spam or junk folder if you cannot find the email. Tracking may take a short time to display the first carrier update after dispatch.
Option 2 — Use Your Customer Account
If you created or activated a customer account, sign in using the same email address used at checkout. Open the relevant order to view its current status and any available tracking details.
Shopify may ask you to verify your email address or telephone number together with your order information before displaying private order details.
Delivery Time
Our estimated UK delivery timeframe is 5–10 business days from order confirmation. Business days are Monday to Friday, excluding UK bank holidays.
Delivery estimates are not guaranteed. Carrier disruption, severe weather, public holidays, remote locations and other circumstances outside our reasonable control may cause delays.
Tracking Has Not Updated
It is normal for tracking to take a short time to update after dispatch. Some carriers also record fewer updates while a parcel moves between facilities.
If the estimated delivery window has passed and there is no useful update, contact support@pawoager.com.
Need Help Finding Your Order?
Email us with your full name, order number, the email address used at checkout and a short description of the tracking issue.
For security, do not post your order number, address or tracking information publicly.