Privacy Policy

Last updated: 4 August 2026

This Privacy Policy explains how Pawoager (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our online store, place an order, contact us or otherwise use our services.

Pawoager is the controller of the personal information described in this policy. For questions or privacy requests, contact support@pawoager.com.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Identity and contact information, including your name, email address, telephone number, billing address and delivery address.
Order and transaction information, including products purchased, order value, delivery details, returns and refunds.
Payment information processed by Shopify and/or payment providers. We generally do not receive or store complete payment-card details.
Customer account information, saved preferences and login details where an account is used.
Device and usage information, including IP address, browser, device details, pages viewed and interactions with our store.
Customer-service messages, enquiries, reviews and feedback.
Marketing and cookie preferences.

2. How We Collect Information

We collect information directly from you when you order, create an account, complete a form, subscribe to marketing or contact us; automatically through cookies and similar technologies; and from providers that help us operate the store, process payments, prevent fraud, fulfil orders, deliver parcels, provide analytics or conduct permitted marketing.

3. How and Why We Use Information

To process payment, fulfil and deliver orders, provide updates, handle returns and provide support because this is necessary to perform our contract with you.
To create and manage accounts and requested store features because this is necessary to perform our contract with you.
To meet legal, tax, accounting, product-safety and regulatory obligations.
To prevent fraud, misuse and security incidents for our legitimate interests and where required by law.
To improve our store, products and customer experience for our legitimate interests, provided these are not overridden by your rights.
To send marketing or use non-essential analytics and advertising cookies where required consent has been given.
To respond to legal claims and protect our rights.

You may unsubscribe from promotional emails using the link in the message or by contacting us. This will not stop essential messages about an order.

4. How We Share Information

We may share information as reasonably necessary with Shopify; payment, banking and fraud-prevention providers; warehousing, fulfilment, delivery and returns providers; technology, hosting, communications, support and security providers; analytics and advertising providers where permitted; professional advisers; and authorities where disclosure is required or permitted by law.

We may also share information in connection with a business merger, sale, restructuring or transfer, subject to appropriate safeguards.

Our store is powered by Shopify. Learn more in the Shopify Consumer Privacy Policy.

5. Cookies

We use cookies and similar technologies for essential store functions, preferences, performance and, where permitted, advertising. We request consent before using non-essential cookies where required. Read our Cookies Policy and use the store's cookie-preference controls to manage your choices.

6. International Transfers

Some providers may process information outside the United Kingdom. Where information is transferred internationally, we take steps designed to ensure appropriate protection, such as relying on adequacy regulations or approved contractual safeguards where required.

7. Retention

We keep information only for as long as reasonably necessary to fulfil orders, maintain business and tax records, resolve disputes, prevent fraud and meet legal obligations. Retention varies by information type and purpose. Marketing information is retained until you unsubscribe or it is no longer needed. Limited information may be retained after a deletion request where the law requires or permits this.

8. Security

We use reasonable technical and organisational measures intended to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your UK Data-Protection Rights

Subject to applicable conditions and exceptions, you may have rights to access, correct or delete your information; restrict or object to processing; receive certain information in a portable format; and withdraw consent where processing is based on consent.

To exercise a right, email support@pawoager.com. We may need to verify your identity. You may also complain to the UK Information Commissioner's Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

10. Children's Privacy

Our store is not intended for children, and you must be at least 18 years old to place an order. If you believe a child has provided personal information to us, please contact us.

11. Third-Party Links

Our store may link to services operated by other organisations. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

12. Changes

We may update this policy to reflect changes to our services, practices or legal obligations. The revised version will be posted with a new “Last updated” date.