Shipping & Delivery Policy

Last updated: 4 August 2026

This Shipping & Delivery Policy applies to Pawoager orders delivered within the United Kingdom.

1. Delivery Area

We currently deliver to addresses within the United Kingdom. If checkout does not accept your address, we are unable to ship to that location at this time.

2. Estimated Delivery Time

Our estimated delivery timeframe is 5–10 business days from order confirmation. Business days are Monday to Friday, excluding UK bank holidays.

Delivery estimates are not guaranteed. Remote locations, high order volumes, severe weather, carrier disruption, public holidays, security checks or other events outside our reasonable control may cause delays. Your consumer rights remain unaffected.

3. Confirmation and Tracking

After ordering, you will receive confirmation at the email address entered during checkout. When tracking is available, we send tracking details after dispatch. It can take a short time for the carrier to display the first update.

4. Delivery Charges

Any delivery charge is shown at checkout before purchase. Free-delivery promotions may be subject to the conditions displayed with the offer.

5. Correct Delivery Information

You are responsible for checking that the name, address and contact information supplied at checkout are complete and accurate. If you notice an error, contact us immediately. We cannot guarantee an address change after processing begins.

If a parcel is returned because an address was incomplete or incorrect, additional delivery costs may apply before it is sent again, except where the problem was caused by us or the carrier.

6. Delayed or Missing Parcels

If your parcel has not arrived by the end of the estimated window, check the tracking information, delivery address, safe place and any carrier notice. Then contact us with your order number so we can investigate.

Please notify us promptly if tracking shows delivered but the parcel is missing. We may ask the carrier to investigate and request information reasonably needed to resolve the issue.

7. Damaged Parcels or Incorrect Items

If a parcel arrives damaged or contains the wrong item, contact us as soon as reasonably possible. Include your order number and photographs of the parcel, label and product where helpful. Keep the packaging until we review the issue.

8. Separate Parcels

An order containing multiple products may arrive in more than one parcel. Separate tracking details may be provided, and parcels may arrive on different days.